Published on September 1, 2017
So just how good is Alive? See for yourself!
Providing loving care to people with life-threatening illnesses is an integral part of the mission at Alive. With every patient and family we serve, we know that the quality of that care is critical. At Alive, we measure quality every day and are proud to share the exceptional care we provide to patients and families.
Why? Because we believe that, when choosing a hospice care provider, patients and families should have access to metrics that reflect quality of care as demonstrated by objective quality indicators.
The Center for Medicare and Medicaid Services (CMS) has plans to build a “Hospice Compare” website that will allow the public to compare hospices on quality measures very similar to what is currently available for hospitals and nursing homes. At Alive, we believe that it is important to be transparent with our scores. To this end, our quality scores are now, and have been, publicly available on our website at AliveHospice.org/quality. Exploration of our Quality webpage reveals the data that will ultimately be reported by CMS on a Hospice
Compare site: the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Experience of Care metrics and the Hospice Item Set (HIS) metrics. Because these results must be processed at CMS before being made available, the CAHPS and HIS metrics are usually two to six months old before they are available to Alive. Each time you visit our Quality page, you’ll see the most recent reportable data. We will continually update the page as new data become available.
How is the data collected?
The CAHPS Experience of Care survey is sent to our families after the death of their loved one. The questions on this survey ask about how the family member experienced the care provided by Alive. The HIS metrics are more specific and related to Alive documentation of specific issues with high priority at the end of life – pain, shortness of breath, constipation, beliefs and values, and treatment preferences.
We invite you to visit AliveHospice.org/quality and see Alive’s results for yourself. One glance at the graphs and charts will reinforce the fact that quality of care is always “on the radar” at Alive!
Please direct any questions regarding the CAHPS Survey to Eileen Johnson, Senior Director of Quality & Data Analytics at at 615.346.8582 or ejohnson@alivehospice.org.
According to the most recent data available via the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey of Alive Hospice:
97.9%
of families surveyed said they would recommend Alive to others, exceeding state and national benchmarks.
89.1% of families surveyed rated Alive’s patient care as 9 or 10 out of 10, exceeding state and national benchmarks.
View more quality data at AliveHospice.org/quality.