Alive Rated Among the Best in the Nation by Families and Caregivers
Published on August 24, 2021
2021 Hospice Honors Elite recipient
Alive has been named a 2021 Hospice Honors Elite recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys, and advanced analytics.
This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey satisfaction measures.
“Hospice Honors Elite recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Alive and we congratulate them on their success.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database.
Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions. Visit healthcarefirst.com to learn more.
Alive is the only nonprofit provider of hospice care and end-of-life services in Middle Tennessee. Its mission is to provide loving care for people with life-threatening illnesses, support to their families, and service to the community in a spirit of enriching lives. Alive provides personalized care to more than 3,600 patients and their families annually and grief support services for nearly 600 adults and children in Middle Tennessee. We envision a world where dying is a sacred experience. Where time is set aside to feel gratitude for one’s life, to heal emotional wounds, and to say goodbye to loved ones. A world where everyone receives personalized care, where caregivers and those facing loss are supported, and no one has to die alone. To learn more or volunteer, visit AliveHospice.org or call 615-327-1085.
HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through cloud-based software solutions and services. Thousands of agencies use HEALTHCAREfirst’s CAHPS surveys, billing, coding and OASIS review, and advanced analytics services to streamline business efficiencies, simplify CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).