How To Choose A Hospice Care Provider
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"Our ultimate goal, after all, is not a good death but a good life to the very end.”
—Atul Gawande, from his book Being Mortal: Medicine and What Matters in the End
Choosing a hospice care provider is one of the most important decisions a patient and their loved ones will ever make. Hospice care providers share similar goals for care: providing all of the physical, emotional, and spiritual support one needs for the time remaining when curative treatments are no longer possible or desired. However, hospice services provided can vary greatly; health care providers may provide recommendations.
Hospice is about living people with a focus on quality
The best hospice care is not about dying and death. It is about caring for living people with a focus on quality. It will relieve pain, preserve dignity, restore or provide a sense of peace (emotionally and spiritually), give back a sense of control, and assist with getting one’s affairs in order – allowing patients and families to focus on a meaningful life during the journey with a life- limiting illness.
The National Hospice and Palliative Care Organization (NHPCO) recommends considering the following factors when choosing a hospice care provider:
Is the hospice Medicare-certified?
Hospice services are covered by Medicare. In order to utilize the Medicare Hospice Benefit and be reassured that a hospice adheres to Medicare’s strict quality standards, the hospice one chooses must be certified by Medicare. Call 1-800-MEDICARE 24 hours a day, 7 days a week or visit medicare.gov to find out for sure.
Excellence and accreditation
Not every hospice is accredited by a national organization such as the Joint Commission to ensure they meet quality standards. Accreditation is a voluntary step and a sign of a hospice organization’s commitment to excellence. It is attained only through an external evaluation by an independent third party that performs an expert assessment to ascertain if a hospice provider meets (or exceeds) established standards, and it demonstrates their practices ensure patients receive the best possible care. One can verify accreditation at qualitycheck.org.
Length of service
Ask how long a hospice organization has provided care. Experience matters!
It is important to know when a hospice organization was last surveyed by a state or federal oversight agency. Ask if there were any deficiencies found, and if so, they have been resolved.
Satisfaction with services
Satisfaction surveys (family evaluations) help hospice organizations assess quality of care and strive for excellence. It is helpful to know how a hospice care provider compares with national quality benchmarks. Ask if a hospice is participating with the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which was required by Medicare beginning in 2015.
How quickly a hospice organization can begin the admission process is a critical factor. It is important to ask if night and weekend admissions are offered.
On-call care availability
Emergencies do not happen according to a schedule, and it is important that one’s needs can be met after hours and on weekends thanks to on- call hospice caregivers. Ask about the availability of on-call hospice staff, and if team members are available in the case of a medical emergency.
Inpatient care facilities
Most hospice patients receive care in their homes, but it is important to know if a hospice has a residential facility available as well, and to understand the admission criteria if the care needed is complex and/or providing care at home is not an option. It is important to know if a hospice has partner contracts (such as with hospitals and nursing homes) which determine if they can provide service in different settings.
Having team members who are hospice- credentialed or certified is a sign of care excellence. Be sure to ask about the staff’s hospice-specific certification, which is crucial to receiving expert high quality hospice care.
Hospice volunteers offer a variety of services for the benefit of patients and families. It is important to ask about what volunteer services are offered, what kind of screening and training hospice volunteers must complete, how quickly one can be assigned and how they match one’s needs.
To see the complete checklist of questions to ask when considering a hospice provider, visit nhpco.org.
For more information about hospice and Medicare, visit Medicare.gov.
About Alive Hospice
Tennessee’s first and oldest hospice organization founded in 1975, and the third oldest in the United States. Serving 12 Middle Tennessee counties with a patient census averaging 400+ per day, our scope and long history provides collective knowledge by highly skilled clinical caregivers leading to unparalleled expertise.
A charitable 501(c)(3) nonprofit organization (versus a for-profit company), which provides services for all who need care regardless of their ability to pay. Donations from the community help us provide nearly $1 million dollars in charity care each year.
- Medicare-certified, accredited by the Joint Commission, and a recipient of the Gold Seal of Approval
- Staffed with hospice-certified/credentialed team members
- State-surveyed with no deficiencies, and exceeding national benchmarks for quality of care (CAHPS)
- Admits patients 24/7, day or night (including weekends) and fully staffed with on-call physicians, nurses, social workers, and chaplains (multifaith spiritual counselors) in case of a crisis, including in the middle of the night and on weekends. Our Call Center is a resource for questions and provides an extra level of care in an emergency.
- Equipped with two inpatient hospice facilities (Nashville and Murfreesboro).
- Offers patients a variety of services and companionship provided by nearly 400 volunteers, including pet therapy, music therapy, keepsake audio recordings, hair care, and much more.
- Alive is an innovative leader in hospice care: As we follow and teach established best practices, we continually examine methods leading to improvements, including defining and documenting them, and then we share new best practices with partners and health care professionals.
- Alive is a thought leader: Direct hospice care and grief support are two of our core services, along with one more: education about end- of-life care is the third pillar that comprises our mission. The Alive Institute’s mission is to promote an environment of excellence and intellectual curiosity, and to serve as a vehicle by which Alive Hospice shares its considerable gifts to advance the field of hospice and palliative care through innovation, education, and advocacy.
Goes Above and Beyond to Serve the Community
- Provides comprehensive Grief Support for the broader community: Most of the grief counseling provided (around 95% of the cost) is a charitable offering for the Middle Tennessee region. Of those receiving grief support, 40% did not have a loved one cared for by Alive Hospice.
- Has Middle Tennessee’s only dedicated pediatric and perinatal hospice team
- Is a We Honor Veterans partner organization
- Is a Member of the National Hospice and Palliative Care Organization
- Provides more mission-focused charity care than any other hospice in Tennessee
Polls have revealed that 9 in 10 adults would prefer to die in their homes, free of pain, surrounded by loved ones.
Alive Hospice works to make this happen. All individuals deserve quality care at the end of life – it is a fundamental part of living. Hospice care is the model of high-quality, compassionate care that helps people and families live as fully as possible, and provides the care Americans have said they want.
Want more information?
Have a conversation with your doctor and your loved ones, and Alive welcomes your call at any time 24/7. We will provide information and help you to make an informed decision.
Make the best of every day you are given. Choose Alive Hospice.
Welcome your call at any time – 24 hours a day, 7 days a week
More information is available on this website or by calling 615-327-1085.
Advance Care Planning
Download our Gift Initiative advance care planning packet
Order a FREE Gift Initiative advance care planning packet
Visit the Gift Initiative website
Founded over 40 years ago in 1975, Alive is Middle Tennessee’s oldest and largest hospice care provider, and offers the most comprehensive care for terminally ill patients and their families in the region. We are here to answer questions and serve as a resource for patients and their loved ones, health care professionals, and the community at large.
Alive's Mission: We provide loving care to people with life- threatening illnesses, support to their families, and service to the community in a spirit of enriching lives.
Alive is a 501(c)(3) charitable nonprofit health care provider licensed in the following counties: Bedford, Cannon, Cheatham, Coffee, Davidson, DeKalb, Dickson, Robertson, Rutherford, Sumner, Williamson, Wilson.
Alive Hospice is accredited by the Joint Commission and holds its Gold Seal of Approval. Alive Hospice is a Level 4 partner of the We Honor Veterans program in collaboration with the National Hospice and Palliative Care Organization and the U.S. Department of Veterans Affairs.
Copyright © 2016 by Alive
All rights reserved. This material may be freely distributed for educational purposes provided that it is distributed in its entirety. No part of this material may be reproduced in any manner without the express wand prior written permission fof the publisher. For more information, contact Alive here or by calling 615-327-1085.