Commitment to Quality
Alive Hospice is committed to providing the highest quality of care for our patients and their families. We constantly measure performance in many ways as a means of gauging the quality of care we provide, to look for areas in which to improve, and to guide our overall approach to hospice and palliative care.
When choosing a hospice care provider, it is important to research quality scores to assist you in choosing the best organization to suit your needs and expectations. Alive Hospice provides its quality scores as a public service.
The following are excerpts from Hospice Item Set (HIS) Metrics. Note: The data reported below are the most recent available. Results are posted 2 to 3 months following HIS data collection to allow for processing. (Last updated: February 14, 2018)
COMMENTS ON PAIN SCREENING: Pain can be a significant problem at the end of life. “Pain Screening” is the first step in controlling this symptom and represents the percentage of patients who were screened for pain at the time of admission.
COMMENTS ON PAIN ASSESSMENT: “Pain assessment” is the second critical step in understanding and controlling pain and represents the percentage of patients who screened positive for pain and who received a comprehensive pain assessment.
COMMENTS ON DYSPNEA SCREENING: Shortness of breath is another significant problem that can occur at the end of life. “Dyspnea Screening” represents the percentage of patients who were screened for shortness of breath at the time of admission.
COMMENTS ON DYSPNEA TREATMENT: “Dyspnea Treatment” represents the percentage of patients who screened positive for shortness of breath and who received a treatment for the symptom.
COMMENTS ON CONSTIPATION TREATMENT AFTER OPIOID PRESCRIPTION: Opioids can cause significant constipation. “Constipation Treatment after Opioid Prescription” represents the percentage of patients who received a treatment to prevent or relieve this side effect of pain medication.
COMMENTS ON BELIEFS/VALUES ADDRESSED: Toward the end of life, patients and families often begin to examine their spiritual beliefs and concerns. Our staff is trained in identifying spiritual concerns and our staff of Spiritual Consultants/Chaplains are specifically trained to ensure that your “Spiritual Concerns are Addressed.” This metric represents the percentage of patients who were asked about spiritual concerns.
COMMENTS ON TREATMENT PREFERENCES ADDRESSED: At Alive, we meet our patients where they are. We understand that individuals have different ideas about specific “Treatment Preferences” at the end of life. We help our patients and families address questions such as: Do you want to have CPR performed on you? Do you want a feeding tube if you are no longer able to eat or swallow? Our goal is to discuss these preferences with each of our patients and families BEFORE the decision must be made. This metric represents the percentage of patients who were asked about specific treatment preferences.
Accredited by the Joint Commission
Alive Hospice is accredited by the Joint Commission and has held its Gold Seal of Approval for many years. Accreditation is a voluntary step and an indicator of a hospice organization's commitment to service excellence.
Last full survey date: 06/06-09/2017
Accreditation decision: Accredited
Effective date: 06/10/2017
Accreditation is awarded to a health care organization that is in compliance with all standards at the time of the onsite survey or has successfully addressed requirements for improvement in an Evidence of Standards Compliance within 45 or 60 days following the posting of the Accreditation Summary Findings Report.
Profile in Quality Excellence
Her title is Chaplain. To one colleague, Khette Cox is “a shepherd.” Some would call her a blessing or the answer to a prayer. Click here for more
Pictured: Alive Hospice Chaplain Khette Cox (left) with Mrs. Barbara Lewis