Alive Named as Prestigious 2023 Hospice CAHPS Honors Recipient

Published on July 19, 2023

Nashville, TN — Alive has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of revenue cycle management services, CAHPS and bereavement surveys and advanced analytics for hospice organizations. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured by the patient and caregiver experience. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey satisfaction measures.

HCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2022 through March 2023. HCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions.

“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate Alive on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

About Alive

Alive is the only nonprofit provider of hospice care and end-of-life services in Middle Tennessee. Its mission is to provide loving care for people with life-threatening illnesses, support to their families, and service to the community in a spirit of enriching lives. Alive provides personalized care to more than 3,600 patients and their families annually and grief support services for nearly 600 adults and children in Middle Tennessee. We envision a world where dying is a sacred experience. Where time is set aside to feel gratitude for one’s life, to heal emotional wounds, and to say goodbye to loved ones. A world where everyone receives personalized care, where caregivers and those facing loss are supported, and no one has to die alone. To learn more or volunteer, visit AliveHospice.org or call 615-327-1085.

About HEALTHCAREfirst

HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through CAHPS surveys, billing, coding and OASIS review, and advanced analytics services to increase business efficiencies, simplify CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.healthcarefirst.com or/and follow @HEALTHCAREfirst on LinkedIn, Twitter and FaceBook.