Published on April 3, 2020

Learn More: Coronavirus Resource Center

Update - April 3, 2020

To protect the health of our community, patients, and staff, we are forced to limit the number of people in our residences for the time being. This was a difficult choice to make, but as health care providers we take our duty to slow the spread of coronavirus very seriously.

To that end, we are screening all visitors to the residences. Each patient may host a maximum of two visitors in a 24 hour period. There will be two screening periods per day. All visitors must be screened each 24 hour period prior to visiting.

This helps reduce exposure and allows us to take extra precautions in sanitizing patient rooms between visitors.

We regret that these precautions are necessary and understand that these limitations can be emotionally and logistically challenging. We truly appreciate your cooperation and understanding as we all do our part to protect the community.

How can I visit?

  • Attend a screening: 7 - 10 a.m. and 5 - 6 p.m.
  • After the screening, you will receive a wrist band that allows you to visit for the day.

How many visitors in a day?

A maximum of two visitors total can visit per patient in a day

What does the screening entail?

We will take your temperature and ask a few health and travel questions to determine the likelihood of COVID-19 exposure.

What if I am accompanying a new patient during admission outside of screening times?

The two-person limit applies, but we will screen you at admission.

What if I need to leave the residence, can I come back?

You may leave throughout the day as long as you keep your wrist band. Each wrist band is good for the day.

Virtual visitation

In an effort to provide more opportunities to connect with loved ones in our facilities, we have iPads on hand that patients can use to video call loved ones. Patients can request an iPad if they are over the visitor quota and want to visit with others who cannot enter the building.

While visiting, we ask that you remain in your loved one’s room. We have closed our common areas for the time being.

Update - March 24, 2020

Volunteer Update: We have temporarily suspended volunteer visits to homes and our residences in line with best public health practices during the pandemic. Volunteers are assisting in other ways: home grocery deliveries, sending cards and notes of cheer to our patients and staff, sewing projects, and more.

For more information email

Update - March 16, 2020

Nashville Mayor John Cooper, city close all bars on Lower Broadway, impose limits on restaurant capacity.

Read the full Tennessean article

Update - March 12, 2020

In order to help prevent the spread of COVID-19/Coronavirus, we are using an abundance of caution when it comes to visitors to our residences.

Beginning Friday, March 13, we will limit the number of visitors to three at a time per patient. All others must wait in their vehicle or at another location, so that there are no more than three visitors at a time per patient in the building. While visiting, we ask that you remain in your loved one’s room. We have closed our common areas for the time being. We are not limiting the number of visits or visitors in a day. 

We apologize for the inconvenience and will resume unlimited visitation as soon as possible. 

Thank you for helping us slow the spread of this disease. 

Update - March 11, 2020

At this time, we are not limiting visitors to our patients. However, if you think you have been exposed or are experiencing symptoms, please stay home, and call your doctor. If you do visit Alive patients, please use hand sanitizer. It is possible to spread the virus without experiencing symptoms.

All staff, visitors, and volunteers at Alive locations will be screened to attest that they are not experiencing symptoms and are not at high risk for having been exposed. We are also providing iPads in our residences for people who wish to visit from a greater distance. 

Update - February 14, 2020

Alive has received inquiries about the risk of Coronavirus. The World Health Organization is closely monitoring an outbreak of the Coronavirus (COVID-19) or novel Coronavirus. Those infected in the U.S. have recently traveled from China, have been living or working closely with those travelers, or are medical professionals caring for a patient before they knew the patient was infected.

At Alive, we follow best practices for preventing the spread of infectious diseases within our residences and in the homes where we provide care. 

The Center for Disease Control (CDC) recommends simple but highly effective steps that you can take to help prevent the spread of all respiratory viruses (such as the flu and Coronavirus).

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Steps to take if you get the flu or other respiratory virus:

  • If you get very sick, are pregnant, or are 65 years or older, or are otherwise at high risk of flu-related complications, call your doctor. You might need antiviral drugs to treat flu.
  • Stay at home and rest.
  • Avoid close contact with well people in your house so you won’t make them sick.
  • Drink plenty of water and other clear liquids to prevent fluid loss (dehydration).

When caring for people who have the flu or other respiratory virus:

  • Avoid being face to face with the sick person. If possible, it is best to spend the least amount of time in close contact with a sick person.
  • When holding sick children, place their chin on your shoulder so they will not cough in your face.
  • Wash your hands often and right way.
  • If soap and water are not available, use an alcohol-based hand rub.
  • Make sure to wash your hands after touching the sick person. Wash after handling their tissues or laundry.
Seek immediate medical care if a sick person experiences difficulty breathing or any other symptom of concern.

For more information visit or contact a member of your Alive care team.

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Alive Hospice is a 501(c)(3)
charitable nonprofit.


We rely on charitable donations to fund indigent care, those without insurance coverage, our Institute education and outreach programs, and our comprehensive bereavement support program.

Contact Us

  • 1718 Patterson Street
  • Nashville, TN 37203
  • Phone: 615-327-1085
  • Toll Free: 800-327-1085
  • Fax: 615-321-8902
  • Referrals: 615-250-1348
  • Referral fax: 615-963-4807