Privacy Practices

View our Online Privacy Policy below.

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Online Privacy Policy

Effective date: December 2021

Alive Hospice, Inc. (“Alive,” “we, “us,” or “our”) owns and operates the Alive websites and other services that link to this Privacy Policy (collectively, the “Site”). Alive values and respects the privacy of its customers and visitors (“user,” “you,” or “your”). The purpose of this Privacy Policy is to provide you with information about Alive’s policies regarding the collection, processing, use, storage, and disclosure of information when you access our Site. This Privacy Policy also describes the choices you can make about our use of your information.

We may update or modify this Privacy Policy at any time, by posting the updated version including the effective date of the updated version. Please review this Privacy Policy periodically for any updates or changes. This Privacy Policy is binding on all those who access our Site, whether acting as an individual or on behalf of an entity, including you and all persons, entities, or digital engines of any kind that harvest, crawl, index, scrape, spider, or mine digital content by an automated or manual process or otherwise. Please read this Privacy Policy carefully. Your continued use of the Site is considered your acceptance of these terms, and you agree to the terms of this Privacy Policy and the collection and use of information in accordance with this Policy. If you do not agree to be bound by this Privacy Policy or any subsequent modifications, you should not access our Site or disclose any personal information through our Site. This Privacy Policy is incorporated into our Terms of Use.

 

  • 1. How to Contact Us+

    You can update your preferences and information by contacting us at the e-mail address or phone number below. Additionally, if you have any questions or concerns about our use of your Personal Information (defined below), please do not hesitate to contact us through any of the methods below.

    Phone: (615) 346-8538
    Email: dsmith@alivehospice.org
    Mail: Alive Hospice, Inc., 1718 Patterson Street, Nashville, TN 37203
    Attn: Privacy Policy

  • 2. Personal Information+

    While using our Site, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household.

    We collect information from you both when you provide it voluntarily and also automatically when you access our Site. We may also collect Personal Information from other sources, as described below.

    We collect Personal Information from you and any devices (including mobile devices) you use when you: use our Site, make a purchase, register for an account, subscribe to a newsletter, contact Alive via phone, email, postal mail, or other means, connect with Alive’s social media pages, respond to Alive’s communications to you, such as surveys or requests for feedback. Please remember that any information that is disclosed in public comments, forums or other areas enabling other users to submit comments (“Forums”) becomes public information, is not maintained or treated as confidential, and you should exercise caution when deciding to disclose your Personal Information.

    In addition, we also collect Personal Information about you from third parties in connection with our Site, including from the following sources:

    • Service providers (including hosting providers, shipping partners, and payment processors)
    • Data analytics service providers
    • Email, chat, survey, feedback, and other communications service providers
    • Customer service providers
    • Advertising providers
    • Social media platforms
    • Promotional partners

  • 3. Information We Collect+

    We may collect the following categories of Personal Information from you, depending on your interactions with our Site and the choices you make, as further described in the chart below:

    1. Identifiers. Your name, email address, postal address, social media usernames, telephone number, organization name, unique personal identifier, and Internet Protocol (IP) address.
    2. Financial Information. Your name, billing address, and payment information, including credit card or debit card information.
    3. Interactions. Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories, and other information you post or otherwise submit to the Site, including emails or other communications you provide to us.
    4. Internet or other electronic network activity information. For example:
      • Browse history. Data about the webpages you visit, including without limitation web browser specifications, websites visited before accessing our Site, and websites visited after leaving our Site.
      • Search history. Data about the search terms you enter.
      • Device, connectivity, and configuration data. Data about your device and nearby networks, including internet connection information, computer equipment information, regional and language settings.
      • Geolocation data. Data about your device’s location, which is inferred from your internet connection data, your IP address, and your postal address, or which you may choose to allow us to access by granting the Site access to your location when prompted.
    5. Demographic data. Data about you such as your gender, age, nationality, ethnic origin, business or company information, professional experience, educational background, professional or personal reference contact information, social media URLs, and other data reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
    6. Third-Party Social Networking Service(s). If you choose to access, visit, and/or use any third-party social networking service(s) that may be integrated with our Site, we may receive your Personal Information and other information about you and your computer, mobile, or other device that you have made available to those social networking services, including information about your contacts through those services. Some social networking services will facilitate registration or enhance or personalize your experience on our Site. This includes if you “follow,” “like,” or link your social networking account to our Site. Your decision to use a social networking service in connection with our Site is voluntary. However, you should make sure you are comfortable with the information your third-party social networking services may make available by reviewing privacy policies of those providers and/or modifying your privacy settings directly with those networking services.

    If we combine or associate information from other sources with Personal Information that we collect through the Site, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

    We generally process your information when we need to do so to fulfill a contractual obligation or where we or someone we work with needs to use your personal information for a reason related to their business. These legitimate interests are further detailed in the “How We Use Information” section below. We only process Personal Information for these interests after considering the potential risks to your privacy.

    Information collected through use of our Site

    a. Newsletter Subscription Information

    1. Description:
      You may provide your email address in order to receive our newsletter via email.
    2. How We Use Information:
      To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.

    b. Customer Service Information

    1. Description:
      This includes any information that you choose to provide, whether by phone, email, mail, or chat, to our customer service representatives or other Alive employees.
    2. How We Use Information:
      • To provide, maintain, operate, personalize and improve our Site and services.
      • To evaluate and improve the content of our Site.
      • To respond to your questions and requests.
      • To provide customer support.
      • To allow you to participate in interactive features of our Site when you choose to do so.

    c. Payment and Purchasing Information

    1. Description:
      • We may collect such Personal Information if you make a purchase through our Site. The exact Personal Information collected will vary depending on the payment method but will include information such as:
        • Name;
        • Email address;
        • Credit or debit card type, expiration date, and certain digits of your card number;
        • Billing and shipping addresses;
        • Postal code; and
        • Phone number.
      • We may also collect information concerning the products purchased or considered, or other purchasing or consuming histories or tendencies.
    2. How We Use Information:
      • To process payments.
      • To process your purchases.
      • To provide you with the products you have requested or purchased.
      • To personalize your account and experience using our Site.
      • To respond to your questions and requests.
      • To provide customer support.
      • To provide you with recent information about an order (e.g., order confirmations, shipment notifications, etc.).
      • To work with our service providers who perform certain business functions or services on our behalf.
      • To determine if you are eligible for specific offers or payment methods.

    d. Returns Data

    1. Description:
      When you initiate or request a product return, refund or exchange, we may collect information from you in order to process your request and help prevent fraud, including information from your government-issued ID (e.g., name on ID, ID number). To learn more about our Refund Policy, please click here.
    2. How We Use Information:
      • To process returns.
      • To respond to your questions and requests.
      • To provide customer support.
      • To provide you with the most recent service information or to send you additional information about a return.

    e. Demographic Data

    1. Description:
      We may collect such Personal Information when you make a purchase, contact us, and respond to our communications to you.

      • Nationality
      • Ethnic origin
      • Gender
      • Business or company information
      • Professional experience
      • Educational background
      • Professional or personal reference contact information,
      • Preferences
    2. How We Use Information:
      • To provide, maintain, operate, personalize, and improve our Site.
      • To evaluate and improve the content of our Site.
      • To provide customer support.
      • To monitor the usage of our Site.
      • To gather analysis and assess trends and interests.

    f. Third-Party Data

    1. Description:
      This includes both Personal Information and non-personally identifiable data from our affiliates, customers, partners or vendors, data brokers or public sources.
    2. How We Use Information:
      • To provide, maintain, operate, personalize, and improve our Site.
      • To monitor the usage of our Site.
      • To gather analysis and assess trends and interests.
      • To work with our service providers who perform certain business functions or services on our behalf.
      • To provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on the Site or on other websites.

    g. Location Information

    1. Description:
      We may collect general location information if you use features on our Site that provide location-based services.
    2. How We Use Information:
      • To provide you with location-based services.
      • To monitor the usage of our Site.
      • To gather analysis and assess trends and interests.
      • To customize the Site to your preferences and location.

    h. Usage Information

    1. Description:
      • This can be Personal Information and non-Personal Information that is collected about you when you are using our Site, and this may include:
        • Information about your interactions with our Site, which includes the date and time of any information you enter into our Site and your interactions with other users of our Site and what content or features you interacted with.
        • Technical data which may include URL information, cookie data, web beacons, web pixels, clickstream information collection, and other tracking technology information, your IP address, the types of devices you are using to access or connect to our Site, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system. Further details about the technical data that is processed by us can be found below.
      • Our Site uses cookies, unique identifiers and similar technologies to collect information over time and across different websites when you use or visit our Site. We or our third-party partners use common tracking tools to collect information about the pages you view, our Site functions that you access, the buttons and icons you click, and to remember your login information and Site settings to make it easier and more efficient for you to use our Site, and to provide advertising content that we think may be of interest to you.
      • Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use our Site, which are unique to your device or account. Cookies make it easier for you to use our Site by saving your preferences so that we can use these to improve your next and subsequent visits to our Site. Cookies help us learn which areas of our Site are useful and which areas need improvement.
      • You can choose whether to accept cookies by changing the settings on your browser or device. Each browser has its own methods for doing this. For detailed instructions on how to disable, block or delete cookies in your browser, consult your browser’s help files or visit How to Manage Cookies. Please bear in mind that if you choose to disable this function, your experience with our Site may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us.
      • Please note that our Site is not set up to respond to Do Not Track (DNT) signals, but it does respond to browser cookies settings. You may opt-out from receiving personalized advertising from some third parties by visiting here. Please note that these choices will not opt you out of receiving advertisements. You will continue to receive generic advertisements. Like many websites, we use analytics, including Google Analytics. You may find out more about how Google Analytics collects and processes data by visiting “How Google uses data when you use our partners’ sites or apps” found here. Further, you can elect to directly opt out of Google Analytics using your information by using the opt-out browser add-on, which you can learn about here.
      • Pixels, Web Beacons. We or our third-party partners may use invisible pixels or beacons on our Site to count how many users access or use certain pages, features or content. This information is collected and reported in the aggregate. We may use this information to improve our current Site offerings, develop new products or services, and target information to you that may be helpful and useful to you based upon your use of our Site.
    2. How We Use Information:
      • To improve our content and the products, services, materials, and other content we make available through the Site.
      • To optimize the display of our Site on your device. To create, maintain and personalize your account with us.
      • To provide, maintain, personalize, and improve our Site.
      • To provide customer support.
      • To monitor the usage of our Site.
      • To allow you to participate in interactive features of our Site when you choose to do so.
      • To gather analysis and assess trends and interests.
      • To enforce our agreements, terms, conditions, and policies.
      • To detect, prevent, and address technical issues.
      • To prevent or investigate fraud.
      • To provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on the Site or on other websites.
      • To help maintain the safety, security, and integrity of our Site and technology assets.
      • To investigate complaints and potential violations of our policies.

    i. Anonymized Information

    1. Description:
      We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Site for purposes that include data analysis, improving our Site, advertising, and developing new features and functionality within our Site.
    2. How We Use Information:
      • To provide, maintain, personalize, and improve our Site.
      • To monitor the usage of our Site.
      • To prevent or investigate fraud.
      • To gather analysis and assess trends and interests.
      • To conduct aggregate or research analysis to enhance, protect, and make informed decisions on our Site.
      • To detect, prevent, and address technical issues.
      • To enforce our agreements, terms, conditions, and policies.
      • To help maintain the safety, security, and integrity of our Site and technology assets.
  • 4. Sharing Your Information+

    We share non-Personal Information with third parties at our discretion. In connection with our Site, we may share your Personal Information with certain third parties who we engage to help us run our business and perform the Site, including under the following circumstances:

    1. Service providers that help us to administer and provide the Site (for example, a web hosting company whose services we use to host our platform).
    2. Software and service providers we use to manage and process your information, for example, providers of payment processing software (e.g., payment processing software).
    3. Corporate affiliates, including corporate parents, subsidiaries, other affiliated entities and associated entities, and customers
    4. Product-related service providers, such as our delivery providers, vendors, and manufacturers of our products.
    5. Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Site and to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.
    6. Marketing service providers we use to communicate with you.
    7. Advertising service providers we use to assist us in providing personalized advertising on third-party websites.
    8. Business partners, including promotional partners who are helping us run a joint promotion or who provide a product or service in partnership or collaboration with us in participating regions.
    9. Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
    10. Other third parties that you expressly request or authorize us to share your Personal Information with.

    Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with our Site or products, where it is necessary to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, where necessary to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others, where necessary to detect, prevent, or otherwise address fraud, security, or technical issues, or where we have another legitimate interest in doing so.

    Most of the third parties with whom we share your Personal Information are located and store your information in the United States, although some may be located or store your information outside of the United States.

  • 5. ACKNOWLEDGEMENT+

    To the extent that you provide or transmit any information, including, but not limited to, any Personal Information and any information that identifies any other individual (including without limitation name, email address and/or telephone number), to Alive or our third-party service or data providers, licensors, or distributors (“Representatives”) through the Site, you warrant that (a) you are providing or obtaining only your own information or the information of others which you are authorized to provide to third parties and/or obtain from third parties on their behalf; and (b) the use of such information by Alive and its Representatives will not infringe upon or misappropriate the intellectual property rights or otherwise violate the rights of any third parties.

  • 6. How We Safeguard Your Information+

    The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk. By using our Site, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site. Any transmission of information is at your own risk.

  • 7. Transfer of Data; Special Notice to Non-U.S. Users+

    Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Services are provided solely to individuals located in the United States. By using the Services, you represent that you are located in the United States and you consent to the general use and disclosure of your Personal Information in the United States.

  • 8. Policy on Children’s Information+

    Our Site is not created for anyone under the age of 13 (“Children” or “Child”). By using the Site, you represent that you are at least 13 years old. If you do not meet this age requirement, then you must not access or use our Site.

    We do not knowingly collect personally identifiable information from anyone under the age of 14, and we do not target the Site to Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us through one of the methods listed under “How to Contact Us” above. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers.

    For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.

  • 9. Links to Other Sites+

    Our Site may contain links to third-party websites that are not operated or maintained by Alive. If you click on one of those links, you will be taken to websites we do not control. By providing a link to a third-party website, we are not endorsing or attempting to associate with any other entity, their content or services, or the persons or entities associated with those websites. This Privacy Policy does not apply to the information practices of those third-party websites. You should read the privacy policies of third-party websites carefully. We are not responsible for the content, privacy policies, actions, or security of third-party websites.

  • 10. Governing Law and Jurisdiction+

    This Privacy Policy shall be construed and governed under the laws of the United States and State of Tennessee (without regard to rules governing conflicts of laws provisions). You agree that venue for all actions, arising out of or relating in any way to your use of our Site, shall be in the United States District Court Middle District of Tennessee and of any Tennessee state court sitting in Davidson County, TN. Each party waives any objections based on forum non conveniens and waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party consents to personal jurisdiction in the courts identified above.

Healthcare Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully

Under Federal law, your identifiable health information (known as “protected health information”) is protected and confidential. Your health information includes information about your symptoms, test results, diagnosis, treatment and related medical information. Your health information also includes payment, billing and insurance information. This privacy notice (“Notice”) applies to Alive Hospice (“Alive”) including its employees, staff, and volunteers. Your health information may be stored electronically and is subject to electronic disclosure.

How we use and disclose your patient health information

We may use and disclose your health information as described below. We are required to comply with any state laws that impose stricter standards than the uses and disclosures described in this Notice.

To Provide Treatment. We may use and disclose your health information to coordinate care within Alive and with others involved in your care, such as your attending physician, members of Alive interdisciplinary team and other health care professionals who are involved in your care. For example, physicians involved in your care will need information about your symptoms in order to prescribe appropriate medications.

To Obtain Payment. We may use and disclose your health information to receive payment for the care you receive. For example, we may provide information to your health insurance company so that the insurer will reimburse you or Alive, we may need to obtain prior approval from your insurer for hospice care, and we may use or disclose your health information to determine whether you are eligible for health benefits.

To Conduct Health Care Operations. We may use and disclose health information in order to facilitate our internal operations and to provide quality care to all of our patients, including proper administration of records, evaluation of quality of treatment, assessing the care and outcome of your case and others like it, arranging for legal services and providing appointment reminders.

For Fundraising Activities. We may use and disclose information about you including your name, address, telephone number and the dates you received care in order to contact you or your family to raise money for Alive. We will only include specific information about a patient (for example in videos, brochures, and testimonials) in fundraising solicitations if we receive written authorization to do so. If you do not wish to receive fundraising communications, you may notify our Vice President for Community Development at (615) 327-1085 and indicate that you do not wish to be contacted. Alive will not condition your treatment on your choice with respect to receiving fundraising communications.

For a Facility Directory. We may use and disclose certain information about you including your name, your general health status and where you are in our facility in a Hospice directory while you are in an Alive Hospice residence. We may disclose this information to people who ask for you by name, and we may disclose this information plus your religions affiliation to clergy. Please inform us if you do not want your information to be included in the directory.

When Legally Required. We will disclose your health information when required to do so by any Federal, State, or local law.
For Public Health Activities. As authorized by law, we may disclose vital statistics (including reports of death), disease information, information related to recalls of dangerous products and similar information to public health authorities.

To Report Abuse, Neglect or Domestic Violence. As authorized by law, we may notify government authorities if we believe a patient is the victim of abuse, neglect, or domestic violence and certain conditions are met.

To Conduct Health Oversight Activities. We may disclose your health information to a health oversight agency for activities including audits, civil administrative or criminal investigations, inspections, licensure or disciplinary action and similar activities.

In Connection With Judicial and Administrative Proceedings. We may disclose your health information in response to an order of a court or administrative tribunal. We may also disclose your health information in response to a subpoena, discovery request or other lawful process, but only when reasonable efforts have been made to notify you about the request or to obtain an order protecting your health information.

For Law Enforcement Purposes. As authorized by law, we may disclose your health information to law enforcement officials for certain law enforcement purposes.

To Coroners, Medical Examiners and Funeral Directors. We may disclose your health information to coroners, medical examiners and funeral directors as authorized by law, prior to and in reasonable anticipation of your death.

For Organ, Eye or Tissue Donation. We may use or disclose your health information to organ procurement organizations or other entities engaged in the procurement, banking or transplantation of organs, eyes or tissue for the purpose of facilitating the donation and transplantation.

For Research Purposes. We may, under select circumstances, use or disclose your health information for research.

To Business Associates. We may disclose your health information to third parties known as “Business Associates” that perform various activities (e.g. legal services, delivery of goods) for us and that agree to protect the privacy of your health information.

In The Event of a Serious Threat to Health or safety. We may disclose your health information if we in good faith believe that such disclosure is necessary to prevent or lessen a serious and imminent threat to your health or safety or to the health and safety of the public or another person.

For Specified Government Functions. In certain circumstances, we may use or disclose your health information to facilities specified government functions relating to military and veterans, national security and intelligence activities, protective services for the President and others, medial suitability determinations and inmates and law enforcement custody.

For Workers Compensation. We may release your health information for workers’ compensation or similar programs.
Communication with Family/Disaster Notification. Unless you object, we may disclose to your family members or others involved in your care or payment for your care, information relevant to their involvement in your care or payment for your care or information necessary to inform them of your location and condition. We may also release information to disaster relief agencies so they may assist in notifying those involved in your care of your location and general condition.

Authorization to use or disclose health information

Other than as stated above, we will not use or disclose your health information other than with your written authorization. Subject to compliance with limited exceptions, we will not use or disclose psychotherapy notes, use or disclose your health information for marketing purposes or sell your health information unless you have signed an authorization. If you or your representative authorize us to use or disclose your health information, you may revoke that authorization in writing at any time to stop future uses or disclosures. However, your decision to revoke the authorization will not affect or undo any use or disclosure of your health information that occurred before you notified us of your decision to revoke your authorization.

Your rights with respect to your health information

You have the following rights regarding your health information that we maintain. Please contact the person named below to obtain the appropriate form to exercise these rights.

Right to request restrictions. You may request restrictions on certain uses and disclosure of your health information. However, we are not required to agree to your request, except for requests to restrict disclosures to a health plan when you have paid in full out-of-pocket for your care and when the disclosures are not required by law. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.

Right to receive confidential communications. You have the right to request that we communicate with you through alternative means or locations. We will not request that you provide any reasons for your request and will accommodate your reasonable requests. We may require you to provide information on how payment will be handled and an address or other method to reach you. Requests must be made in writing.

Right to inspect and copy your health information. You have the right to inspect and copy your health information that is used to make a decision about you, including billing records, by making a request in writing. If you request a copy of your health information, we may charge a reasonable fee for our labor and supply costs for creating the copy and postage, if applicable. If your information is stored electronically and you request an electronic copy, we will provide it to you in a readable electronic form and format.

Right to amend healthcare information. You have the right to request that we amend our records, if you believe that your health information is incorrect or incomplete. We may deny the request if it is not in writing or does not include a reason for the amendment. We may deny the request for certain other reasons, including that the records are accurate and complete. Requests must be made in writing.

Right to an accounting. You have the right to request a list of disclosures of your health information made by us for certain reasons, including reasons related to public purposes authorized by law and certain research. The list will not include disclosures that we are not required to record such as disclosures you authorize. We will provide the first accounting you request during any 12-month period without charge. Additional accounting requests made during the same 12-month period may be subject to a reasonable cost-based fee.

Right to a paper copy of this Notice. You have a right to request a paper copy of the Notice at any time even if you have received this Notice previously electronically. You may also obtain a copy of the current version of our Notice of Privacy Practices at our website, www.alivehospice.org.

Duties of Alive Hospice

We are required by law to maintain the privacy of your health information and to provide to you this Notice of our duties and privacy practices. We are required to abide by the terms of this Notice as long as it is in effect. We reserve the right to change the terms of the Notice and to make the new Notice provisions effective for all health information that we maintain. If we change our Notice, we will provide a copy of the revised Notice to your or your appointed representative upon request. We will also post a copy of the current Notice in Alive Hospice residences and on our website, www.alivehospice.org. We are required by law to notify affected individuals following a breach unsecured protected health information.

You have the right to complain to us and to the Secretary of Department of Health and Human Services if you believe that your privacy rights have been violated. Any complaints to us should be made in writing to the contact person listed below. You will not be retaliated against in any way for filing a complaint.

Contact person

We have designated the Privacy Officer as our contact person for all issues regarding patient privacy and exercising your rights under the Federal privacy standards. You may contact this person at: Privacy Officer, Alive Hospice, 1718 Patterson Street, Nashville, TN 37203, (615) 327-1085.

Effective date

This notice is effective May 10, 2013.